Understand your customers like never before. Help your sales and pricing teams develop a strong negotiating position.
The Customer Profile Scorecard lets you understand a customer in unprecedented depth by giving you a 360 degree picture of your relationship. It integrates information across the value chain, from pricing, to product mix, supply terms, and service performance, in order to provide you with insights into how a specific customer uses your logistics network compared to their peers and to the general customer population. The information provided by the scorecard will allow your sales and pricing teams to negotiate more effectively by understanding the true position of all levers in the relationship.
Key features
- Consolidate pricing, profitability, and network usage data across all customers and products, lanes
- View information in a unified analysis environment
- Identify anomalies and exceptions using visualisation tools
- Extract data from legacy source systems and contracts
- Automate production of customer specific reporting, including security controls to ensure each user domain (management, product, sales, pricing) has access to the right level of information
- Track changes over time
Benefits
- Gain a 360 degree picture of your customer, including peer comparisons
- Negotiate more effectively and react more quickly to contract change requests or RFPs